Category: SERVICE MANAGEMENT

What is ISO 55001?

ISO 55001 specifies requirements for establishing, implementing, maintaining and improving an asset management system that manages the lifecycle of assets in the organization, no matter the type of the asset held.  It is intended to be used by those involved in the establishment, implementation, maintenance and improvement of an Asset Management System and can be applied to all types of assets by all types and sizes of organizations.

Through good asset management business objectives can be achieved to their maximum potential, along with a significant increase of customer and stakeholder satisfaction and confidence. Certainly, it is becoming more important than ever to have a mutual asset management language for enhanced communication throughout the organization. Thus, harmonized implementation strategies will result in greater improvements and increased productivity and returns.

Why Asset Management is important for you?

ISO 55001 will guide you toward significant asset management improvements by enabling you to meet the stakeholder, business and legal requirements. It is the company’s most potent defense for saving money and time. By managing the assets properly you will be able to use your available assets wisely and get more out of their utilization while delivering added value to the business.

It is designed to support you in the proper handling of processes and risks, which will lead to the improvement of current and future company performance. Moreover, the implementation of an Asset Management System that complies with ISO 55001 enables the organization to align its objectives with asset management system objectives which leads the organization towards achieving its intended outcomes.  Moreover, ISO 55001 aligns the organization’s objectives with asset management objectives since the purpose of asset management is achieving organizational objectives.

Benefits of ISO 55001 Asset Management

QAQC ISO 50001 Certified individuals will have the opportunity to gain many benefits, but not limited to:

• Development of viable and predictable cash flows
• Ability to manage asset’s lifecycle
• Ability to ensure that assets fulfill their necessary function
• Support improvement and business growth
• Support an organization during the process of establishing, implementing, maintaining and improving  an Asset Management System
• Increase profitability
• Manage risk related to asset ownership
• Enhance  brand reputation

In today’s world outsourcing has a significant role and value in organizations since it helps them to increase their efficiency, to mitigate risk and reduce their costs. Outsourcing refers to the acquisition of an organization’s products or services from external third-parties. ISO 37500 includes the main processes and phases of outsourcing, despite the size and sectors of the operating industry. The main aim is to provide an establishment to enable organizations to successfully outsource arrangements within the contractual phase.

Why is Outsourcing important for you?

As an Outsourcing Manager, you have the necessary knowledge and skills to successfully implement, maintain and manage an outsourcing framework based on ISO 37500 with the required components and processes involved. The standard is intended to deliver an establishment which enables the organizations to enter into and continue to sustain successful outsourcing arrangements. Through adequate training, you will be able to achieve mutual benefits for clients and providers, and acquire compulsory skills to advise an organization accordingly when outsourcing. Most importantly, you will strengthen your personal qualification to act as a professional when conducting an outsourcing project.

Benefits of Outsourcing

As a certified Outsourcing Manager you will gain the following benefits:

• Increased business efficiency
• Help the organization to manage costs
• Identifying threats involved with outsourcing
• Achieve better outcomes
• Provide continued value

What is ISO/IEC 20000?

ISO/IEC 20000 is recognized as the first international standard for IT service management, which states the requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain, and improve an SMS. The standard includes two main parts which enable IT service providers to identify methods to develop the quality of the services they deliver to their clients, both internally and externally whereby,

–          Part 1 specifies the requirements for developing and implementing an IT Service Management System and;

–          Part 2 includes guidance on the application of service management systems within the scope of ISO/IEC 20000-1.

Why is IT service management important for you?

Build up your skills and help your organization to successfully undergo the ISO/IEC 20000 procedures and the implementation of an effective IT service management system. When implementing an effective ISO/IEC 20000 you demonstrate your ability to design, deliver and improve the services. ISO/IEC 20000 certificate demonstrates your determination to achieve a certain level of professionalism and trustworthiness.

Benefits of ISO/IEC 20000 IT service management

The benefits that you will gain upon the successful completion of ISO/IEC 20000 certification include the following:

• Improved credibility
• Increased client satisfaction
• Increased comprehension of business objectives
• Improved brand reputation
• Development of new capabilities
• Leveraged ITIL experience
• Increased ability to plan and control
• Reducing response time
• Decreased incidents
• Creates a culture of continuous improvement
• Gain competitive advantage